FAQ

You can find answers to most common questions about navigating within this section. If necessary, you can contact our customer service.

1. HOW CAN I BUY A PRODUCT?

All ROSSOEXCLUSIVO.IT products can be bought :

- through the site WWW.ROSSOEXCLUSIVO.IT

- by phone at + 39 423839731 (from Monday to Friday 9:30 to 17:00 hours)

- by sending an e-mail to: assistenza@rossoexclusivo.it

2. HOW CAN I PAY MY ORDERS?

You can pay your order by:

- Credit card

- Bank transfer

3. PAYMENT BY CREDIT CARD IS SAFE?

Yes, the technology used by the sites of our financial partners and relative system of 128-bit encryption allows absolute protection in the treatment of sensitive data. The system SSL3 128bit protects the sending of data from the browser to the server GestPay provided by Banca Sella (www.sella.it), making them inaccessible to third parties.

4. WHAT ARE THE DELIVERY TIME?

All ROSSOEXCLUSIVO.IT items visible online are affordable and are produced only after the payment arrival. The same are shipped within 45 days from the payment date. In case client’s payment by bank transfer, client need sending the payment slip (within three days) in order to proceed with the commencement of the order.

5. HOW MUCH FOR SHIPPING CHARGES?

Shipping charges are calculated automatically by the system and displayed in the order confirmation screen before the customer required to complete the ordering process. You can examine it directly in the Shipping.

6. WHO HAS TO PAY CUSTOMS CHARGES?

Customs charges shall be borne by the Customer and are different from country to country.

7. HOW ARE PROTECTED MY PERSONAL INFORMATION?

ROSSOEXCLUSIVO.IT (Engineering Team srl) respects and protects the privacy of its customers, in compliance with applicable regulations (Law 675/96 and Legislative Decree No. 196 of 30 June 2003). We also remind you that the ROSSOEXCLUSIVO.IT staff is not aware of the numbers of credit card used for online purchases, since the transactions are processed through a secure server outside of our site.

8. TECHNICAL REQUIREMENTS FOR USE OUR SITE

To properly view the ROSSOEXCLUSIVO.IT pages you must use a browser that supports JavaScript and accept cookies. For information on how to enable cookies please visit http://www.google.com/cookies.html. In case of problems viewing or entering an order you can contact Customer Service by e-mail at assistenza@rossoexclusivo.it or call +39 423839731